DELIVERY POLICY
Brought to you by The Abbey Hotel, Bury St Edmunds
Email: mail@abbeyshop.com
Telephone: 01284 762020
Version: 2.0
Last updated: 1 September 2026
For purchases completed through the Abbeyshop.com checkout, The Abbey Hotel is the seller.
Some products may be supplied, prepared, packaged or dispatched by independent Retail Partners on our behalf.
1. Delivery Charges
Available delivery options and charges are shown at checkout before you place your order.
Our standard UK delivery option may be shown as UK Standard Delivery.
2. Order Fulfilment
Products purchased through the Abbeyshop.com checkout are sold by Abbeyshop.com.
Some products may be held, prepared, packaged or dispatched by independent Retail Partners on our behalf.
This means products within the same order may occasionally be dispatched from different locations and may arrive separately.
Abbeyshop.com remains your point of contact for the entire order.
3. Dispatch and Delivery Times
Where an estimated dispatch or delivery time is shown on a product page, at checkout or in an order communication, it is an estimate unless we expressly state otherwise.
We will deliver goods without undue delay and within the period required by applicable consumer law.
If there is a significant delay or we are unable to fulfil an item, we will contact you and explain the available options.
4. Delivery Addresses
Please make sure the delivery address supplied at checkout is complete and accurate.
If you notice an error after placing your order, contact us as soon as possible at:
We will try to correct the address before dispatch where possible.
5. Orders Containing Products From Different Retail Partners
An order may contain products supplied or fulfilled from more than one location.
Where practical, we may consolidate items before posting them.
In other cases, products may arrive in separate parcels or at different times.
You will not need to contact individual Retail Partners about your Abbeyshop.com order.
6. Missing, Damaged or Incorrect Deliveries
If an order is missing, damaged, incomplete or incorrect, contact:
Please include your order number and any useful information about the problem.
Where appropriate, photographs may help us investigate an issue.
7. Returns and Refunds
For cancellation, return and refund information, please see our Returns, Refunds & Cancellation Policy.
8. Contact
Abbeyshop.com
The Abbey Hotel
35 Southgate Street
Bury St Edmunds
Suffolk
IP33 2AZ
United Kingdom
Email: mail@abbeyshop.com
Telephone: 01284 762020
For formal legal identification:
The Abbey Hotel is the trading name of Arthur Gilbert Exeter Cannell, sole trader.